Refund Policy

Effective date: 9 October 2026
Last updated: 2 October 2026

This policy covers NemKad Premium, sold on nemkad.com by NemKad Solutions (Malaysia) ("NemKad", "we", "us"). The Free plan costs nothing and has nothing to refund.

1. Who you pay

Premium is sold through FastSpring, our authorised reseller and Merchant of Record. FastSpring processes your payment, charges any sales tax or VAT that applies in your country, and issues your receipts. Your order and refunds are handled under this policy and FastSpring's terms of sale.

2. 14-day refund on your first payment

If Premium isn't right for you, ask for a refund within 14 days of your first payment and we'll refund it in full, whether you chose monthly or yearly and whatever discount applied. No reason needed.

3. Renewals

• Yearly plans: if you forget to cancel, ask within 14 days of the renewal charge and we'll refund that renewal in full.
• Monthly plans: monthly renewals are not refunded. You can cancel at any time and keep Premium until the end of the month you've paid for.

4. Cancelling

Cancel any time from Account → Billing → Manage billing. No further payments are taken, and Premium stays active until the end of the period you've already paid for. Your card, connections, messages and enquiries stay with you on the Free plan.

5. What happens after a refund

When a payment is refunded, Premium ends straight away and your account returns to the Free plan. Nothing is deleted: Premium-only settings (such as designs or a showcase section) are kept and come back if you upgrade again.

6. How to ask for a refund

Email helpline@nemkad.com from the email address on your NemKad account, with your FastSpring order number (it's on your receipt). Or use the support link on your FastSpring receipt. We aim to reply within 2 working days. Refunds go back to the original payment method; your bank or card issuer may take 5–10 working days to show it.

7. Exceptions

We may refuse a refund where there is clear abuse, such as repeated buy-and-refund cycles, or where an account was suspended for breaching our Terms of Service. If you dispute a charge with your bank instead of contacting us, Premium is paused while the dispute is open.

8. Your legal rights

This policy doesn't limit any rights you have under the Consumer Protection Act 1999 or other consumer law that applies to you.

9. Changes

If we change this policy, the version in force when you paid applies to that payment.

10. Contact

NemKad Solutions (Malaysia)
No. 22-2, Jalan Prima Setapak 3, Taman Setapak, 53300 Kuala Lumpur, Malaysia
helpline@nemkad.com